Refund policy
Return & Refund Policy
1. Introduction
At Storage Systems Ltd, (the ‘Company’) we are committed to ensuring customer satisfaction and complying with all applicable European Union and Maltese Consumer Protection Regulations relating to online purchases.
This Return & Refund Policy outlines your rights and the procedures applicable when purchasing products through our web shop (the Products).
2. Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with EU Consumer Protection Regulations, customers purchasing products online have the right to withdraw from their purchase within fourteen (14) calendar days without providing any reason.
The withdrawal period expires:
- Fourteen (14) days from the day you, or a third party indicated by you (other than the carrier), receives the Products.
Provided that this clause may be applied subject to, and in accordance with, Clause 8 of this Policy.
To exercise your right of withdrawal, you must notify us in writing by email at:
Your notification should include:
- Order number
- Full name
- Contact details
- Products being returned
3. Return Conditions
To be eligible for a return:
- Products must be returned unused and in their original condition, provided that the customer is allowed to handle the products in so far as is necessary to verify the nature, the characteristics and their functionality.
- Products must include original packaging, manuals, and accessories
- Proof of purchase must be provided
The Company reserves all its rights at law to refuse returns where Products show signs of use, damage, or are not returned in a resaleable condition.
4. Return Shipping Costs
Unless the Product is faulty, damaged, or incorrectly supplied, the customer is responsible for the return shipping costs.
The Returned Products should be securely packaged to avoid damage during transport.
5. Refund Process
Once the returned item is received and inspected, the Company shall notify you of its approval of the refund.
Approved refunds will be processed using the original payment method within fourteen (14) days from:
- receipt of the returned goods, or
- evidence that the goods have been returned. ()
Please note:
- Delivery charges are non-refundable unless the return is due to our error or a faulty Product.
- Refunds may be reduced if the Product has been handled beyond what is necessary to establish its nature, characteristics, and function.
6. Faulty or Damaged Goods
Customers are entitled to remedies for Products that are faulty, damaged, or Products which are not in conformity with the use for which the Product has been purchased, and/or does not possess the quality and performance which the consumer may reasonably expect, in accordance with EU Consumer Guarantee Regulations.
Where applicable, the Company may offer:
- Repair
- Replacement
- Price reduction
- Full refund
Customers should notify us as soon as reasonably possible after discovering a fault.
7. Exceptions to Returns
The right of withdrawal does not apply to:
- Custom-made or personalised products
- Products made to specific customer specifications
- Sealed products that are unsuitable for return once opened for hygiene or safety reasons
- Software or digital products once activated or downloaded
- Products damaged through misuse or negligence
8. Commercial & Industrial Products
Certain industrial, commercial, or business-to-business (B2B) products may be subject to separate terms and conditions depending on the nature of the order and supplier agreements.
The Company reserves the right to assess such returns on a case-by-case basis.
9. Data Processing
Any personal data processed in relation to returns and refunds shall be handled in accordance with the Company’s Privacy Policy and applicable data protection laws.
10. Contact Us
For any questions relating to returns, refunds, or warranty claims, please contact:
Info@storagesystems.com.mt
+356 2247 6700
Or visit:
Storage Systems Ltd