Shipping policy
Order & Delivery Policy
1. Introduction
This Order & Delivery Policy outlines the terms and conditions relating to orders placed through the Storage Systems Ltd web shop, including order processing, delivery times, shipping, and customer responsibilities.
By placing an order through our web shop, customers agree to the terms outlined below.
2. Order Acceptance
All orders placed through our web shop are subject to acceptance and availability.
Once an order is submitted, customers will receive an order confirmation email acknowledging receipt of the order. This confirmation does not constitute final acceptance of the order.
Storage Systems reserves the right to:
- Refuse or cancel orders
- Limit quantities purchased
- Request additional information prior to processing
- Cancel orders in the event of pricing or stock errors
In the event that an order cannot be fulfilled, customers will be notified and refunded accordingly. Provided that the Company will safeguard all its customers’ rights at law in case of significant delivery delays or failure to deliver, including allowing its customers to cancel and/or obtain a refund in accordance with applicable consumer protection legislation.
3. Product Availability
While we make every effort to ensure stock accuracy, certain products may occasionally become unavailable after an order is placed.
Where products are out of stock or delayed:
- Customers will be informed as soon as possible
- Alternative products may be suggested where applicable
- Revised delivery lead times will be communicated
Certain industrial or specialised products may be subject to supplier lead times.
4. Pricing
All prices displayed on the web shop are in Euro (€) and include VAT where applicable unless otherwise stated.
Storage Systems reserves the right to amend pricing without prior notice. However, confirmed orders will be charged at the price displayed at the time of purchase.
5. Delivery Areas
Storage Systems currently delivers within:
- Malta
- Gozo
For international delivery requests, customers are encouraged to contact us directly.
6. Delivery Times
Estimated delivery times are provided for guidance purposes only and may vary depending on:
- Product availability
- Supplier lead times
- Delivery location
- Volume of orders
- Public holidays or unforeseen circumstances
Typical delivery timelines:
- In-stock items: 2–5 working days
- Special order items: subject to supplier confirmation
Storage Systems shall not be held liable for delays outside its reasonable control.
7. Delivery Charges
Delivery charges, where applicable, will be displayed during checkout before payment is completed.
Additional charges may apply for:
- Bulky items
- Heavy products
- Deliveries requiring special handling
- Deliveries to restricted or difficult access locations
8. Customer Responsibilities
Customers are responsible for:
- Providing accurate delivery information
- Ensuring access for delivery where required
- Inspecting goods upon delivery
Any shortages, damages, or issues must be reported within 48 hours of receipt.
9. Failed Deliveries
Where delivery cannot be completed due to:
- Incorrect address
- No recipient available
- Access restrictions
Storage Systems reserves the right to:
- Charge additional delivery fees
- Rearrange delivery at the customer’s expense
10. Collection of Orders
Where collection is available, customers will be notified once goods are ready for pickup.
Customers may be required to present:
- Order confirmation
- Identification document
11. Risk & Ownership
Ownership of goods passes to the customer once full payment has been received.
Risk in the goods transfers upon delivery or collection.
12. Damaged or Incorrect Deliveries
If products are received damaged, defective, or incorrect, customers should notify us immediately by contacting:
Photographic evidence may be requested to assist with claims and investigations.
13. Force Majeure
Storage Systems shall not be held responsible for delays or failure to perform obligations due to circumstances beyond reasonable control, including but not limited to:
- Transport disruptions
- Supplier delays
- Industrial action
- Natural events
- Government restrictions
14. Data Processing
Personal data processed in connection with any of the services mentioned herein above shall be handled in accordance with the Company’s Privacy Policy and applicable data protection laws.
15. Contact Us
For any questions regarding orders or deliveries, please contact:
info@storagesystems.com.mt
+356 2247 6700
Or visit:
Storage Systems Ltd